Introduction to online shopping

We accept Visa and MasterCard. Orders maybe placed online through our secured payment gateway.

The following delivery costs apply to all points in Canada with our express delivery service.

• $15 delivery when you spend less than $250 before taxes.
• $25 delivery when you spend $250 to $1000 before taxes.
• Free delivery when you spend over $1000 before taxes.

Note: A $10 delivery charge will apply when purchasing one or more Gift Certificates without a clothing purchase.

We deliver to anywhere in Canada.

Providing the goods you wish to order are in stock, our standard delivery is usually 3-4 days.

While we do our very best, we do contract our delivery services to third party couriers. This means that delivery times are NOT guaranteed and we cannot be held liable for late deliveries.

The cost of returning unwanted goods is the responsibility of the customer.

If we are unable to provide the product you ordered we will phone you and offer an alternative product. We will never send you an alternative product without first discussing another option with you.

If you are not completely satisfied with items you have ordered over the web, you can return your goods for any reason providing:

• The goods are returned to us within 7 days of receipt by you.
  Merchandise returned more than 7 days after the date of purchase will not be eligible for a return.
• The goods are in their original condition AND the garment tags remain intact.
• You have obtained a Return Authorization Number (RAN) from us BEFORE returning the goods.
  To obtain a RAN from us please email us at customer@toniplus.com.
• The RAN must be clearly visible on the outside of the return packaging.
• Return delivery charges are the responsibility of the customer.

It is important that you inspect the packaging of goods before you sign the delivery driver's consignment notes. Please check to ensure that the number of parcels on the delivery note corresponds with the parcels delivered and ensure that goods found to be damaged are signed for as "damaged".

In the event of a problem with the delivery, please email us at customer@toniplus.com within 24 hours of receipt of the goods.

When you are ready to make a payment you will be automatically transferred to our secure payment server, which is indicated by a padlock icon appearing on your web browser window. Your credit card numbers and personal information is encrypted during the transaction. If you have any questions regarding security, which are not addressed in our Privacy Statement or in these FAQs, please contact our mail order department by phone at 416-633-9331 extension 21 or by e-mail at customer@toniplus.com

Please contact us at customer@toniplus.com or call your personal shopping consultant as early as possible can so we can confirm your order details. This normally only occurs when the email address provided during the order form payment process was typed incorrectly. We will amend your email address as soon as contact is made.

On Visa and MasterCard credit cards, this number appears on the back of the card at the top of the signature strip. The security code consists of the last 3 digits.

This information is used as an additional form of security for the retailer and the card holder and is used to verify the integrity of the transaction.

Toni Plus is committed to protecting your privacy, and takes its responsibilities regarding the security of user information very seriously. We have structured our website so that you can visit without identifying yourself or revealing any personal information. Once you choose to provide us with any information by which you can be identified, it will be used only to process enquiries or orders and to provide a more personalized shopping experience. Toni Plus may also use it to inform you about changes in its services or about special offers that Toni Plus considers you will find valuable.

For your protection, we do not sell, distribute or lease your personal information to third parties.

Please click here for our retail locations.

Phone: 416-633-9331 ext 21 (Head office)
Email: customer@toniplus.com
Post: Toni Plus, 1140 Sheppard Ave W, Unit 16, North York, Ontario, Canada, M3K 2A2

Please click here for our retail hours of operation.

Our stock comes from a variety of designers. Each designer has their own product sizing. You can find the size chart for the corresponding designer(s) you are interested next to each item's size selection. There is no consensus on garment sizing across the industry, so designers do vary somewhat.

If you are unsure about which size to buy, you can ask the fashion consultant who is handling your order.

We may ask you you to measure yourself (see our Fit Tips page), so that we can help you choose the best size.